7h7 FAQ — All Your Questions Answered in One Place

Only one account can be created per mobile number. Attempting to open multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any balance.

Registration requires your full name, mobile number, email address, and a password. You'll need to verify your mobile number via OTP. A national ID is also required for KYC verification before you can make a withdrawal.

You must be at least 18 years old to register at 7h7. Age verification is required during KYC. Accounts belonging to underage users will be closed without notice.

Your name cannot be changed after registration, as it is tied to your KYC verification. To update your email address or mobile number, contact support and complete identity verification.

KYC verification is typically completed within 24 hours of document submission. During busy periods, it may take up to 48 hours. Submitting clear, legible images will help speed up the process.

Minimum deposit amounts may vary depending on the payment method. For the latest information, Deposit Page here. Generally, mobile banking and bank transfers allow you to start with a low minimum amount.

Deposits via mobile banking are usually credited instantly or within 5–15 minutes. Bank transfers may take slightly longer. If your deposit has not been credited within 30 minutes, please contact support with your transaction reference.

7h7 accepts mobile banking, bank transfers, and other popular payment methods. For the latest list of available options, Deposit Page here.

7h7 generally does not charge fees on deposits. However, your payment provider (mobile banking or bank) may apply their own charges. Check your payment method's terms and conditions for accurate details.

If a deposit fails, the amount is generally returned to the source account — though this may take 1–3 business days. If the funds haven't been returned, take a screenshot of the transaction and contact support.

Withdrawals on KYC-verified accounts are typically processed within 5–30 minutes, and no longer than 24 hours. During peak periods, processing may take slightly longer.

Minimum and maximum withdrawal limits vary by payment method and account VIP level. Higher VIP levels come with higher withdrawal limits. For more details, Deposit/Withdrawal Page here.

Yes, KYC verification is mandatory before your first withdrawal. Submit a clear photo of your National ID or passport. Once verified, you will not need to repeat the process for future withdrawals.

Withdrawals that are already being processed generally cannot be cancelled. However, if you contact support immediately after submitting the request, cancellation may sometimes be possible — though this is not guaranteed.

Bonus balance cannot be withdrawn directly. Once the wagering requirements for the bonus are met, it will be converted to real money and can then be withdrawn. Full bonus terms are available on the Promotions Page.

Register at 7h7 and make your first deposit — a welcome bonus will be credited to your account automatically. To see the bonus amount and terms, Promotions Page here.

A wagering requirement means you must place a specified amount in bets after receiving a bonus before you can make a withdrawal. For example, a 100x wagering requirement on a BDT 100 bonus means you need to wager BDT 10,000 in total. Requirements vary by bonus.

A percentage of your net losses over a set period (typically weekly) is returned as cashback. Cashback is generally available for direct use and comes with low wagering requirements.

Bonus validity periods vary by type — typically between 7 and 30 days. If the wagering requirements are not met within the validity period, the bonus will be automatically forfeited. The expiry date for each bonus is stated in the offer details.

Share your referral code with a friend. When they register using your code and make their first deposit, you both receive a bonus. Find your referral code in your profile settings.

7h7 offers slots, Live Casino, fish games, Sports Betting, and much more. With 500+ games in total and new titles added every week, there's always something new to play.

Yes, nearly all games on 7h7 can be played directly from a mobile browser. A dedicated app is also available for download. For the best experience, use a stable internet connection.

Once your connection is restored, the game will resume automatically. The outcome of any round in progress is saved on the server — a lost internet connection does not affect the result.

RTP varies by game — typically ranging from 95% to 98%. RTP represents the average percentage returned to players over the long term. It is listed in the details section of each game.

7h7's Live Casino features dealers in multiple languages. The availability of Bengali-speaking dealers depends on the time and specific table. As new tables are added, Bengali-language service continues to grow.

On the login page, Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password — the whole process takes 3–5 minutes.

Change your password immediately and notify support via live chat. Support will temporarily lock your account and begin an investigation. Preserve any evidence of suspicious transactions.

Yes. Go to your profile settings and enable 2FA. An OTP will be sent to your mobile whenever a new device or suspicious login is detected. This significantly improves the security of your account.

No. 7h7 does not sell your personal information to any third party. Information may be disclosed to authorities when required by law. For more details, Privacy Policy read here.

7h7 support is available 24 hours a day, 7 days a week. Live chat responses average 3–5 minutes. Email inquiries are typically answered within 2–4 hours.

Yes, the 7h7 support team can assist you in Bengali. Bengali-speaking support agents are available around the clock for players in Bangladesh.

Submit a complaint via live chat or by emailing [email protected]. Including the relevant transaction ID or screenshots will help resolve your issue faster. All complaints are taken seriously.

Responsible Gaming Page for details on deposit limits, self-exclusion, cooling-off periods, and help with problem gambling.